Customer Service

Note: Some items ship within 7-10 business days.

Free Shipping Policy:


Free ground shipping for orders subtotaling $50 or more (excluding sales tax and shipping fees). Offer excludes purchases of dog food, cat food, cat litter, heavy items, or materials requiring special handling. Additional exclusions may apply. Offer valid only for orders shipped to addresses within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at our sole discretion. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.

 

Local Delivery:


LotsofPets.com local delivery coverage areas include the following cities in Southern California:

Sunland/Shadow Hills 91040
Tujunga
91042
La Crescenta 91214
La Canada 91011
Montrose 91020
Glendale 91201, 91202 to 91208, 91210

Sun Valley
91352
Verdugo City 91046

Check back with us for future expansion!

Items that are on back order will be delivered upon immediate availability, free of delivery charges within 7 days of receipt by LotsofPets.com.

In your order comments, please specify where the package should be dropped off. WE WILL NOT BE RESPONSIBLE FOR ANY PACKAGE THEFT OR DAMAGE ONCE DELIVERY IS MADE.
ONLY ONE DELIVERY ATTEMPT WILL BE MADE BY OUR DRIVERS.

We DO NOT offer same day delivery service. Our delivery days are Monday-Friday.

We DO NOT deliver on Holidays:
Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, Christmas Day, New Years Eve or New Years Day.

 

Payment Methods:


We accept: Visa, MasterCard, Discover, American Express and PayPal.


Return Policy:


All returns must be made within 30 days of purchase. All unused Items and accessories must be returned in their original manufacturer packaging. Item(s) must be clean with no evident wear, or the returned item(s) may be refused. A 20% restocking fee will apply on all returned items, unless we shipped an incorrect or damaged item. The customer is responsible for all shipping costs. Prior to making a return, please email contact@lotsofpets.com to obtain an LOPR#. Returns made without an LOPR# will be charged a 20% restocking/processing fee. In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $5.95 charge which will be deducted from the refund dollar amount.

 

Canceling an Order:


Orders may not be cancelled but can be returned. Please see Return Policy for more information.

 

Address Corrections:


All shipping addresses must be complete and correct while placing your order. Incorrect shipping addresses will cause complications and prolonged delays in processing. In addition, we will be charged $5 through our shipping carrier for address corrections on each shipped package. This address correction fee will be charged to your credit card.


International Orders:


Currently shipping to Puerto Rico and all Provinces in Canada.